Support Center
Real help from real people. Get the assistance
you need with your lighting system.
you need with your lighting system.
- FAQs
Frequently asked questions
Q1: How long does shipping take?
Orders are processed within 1–2 business days. Standard delivery within the U.S. takes 3–5 business days. International shipping time may vary depending on location.
Yes! We ship to many countries worldwide. Shipping rates and timelines are calculated at checkout based on your address. We offer a 30-day return window for unused products in their original packaging. Visit our Warranty & Returns section to start the process.
Q2: Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping rates and timelines are calculated at checkout based on your address
Q3: What’s your return policy?
We offer a 30-day return window for unused products in their original packaging. Visit our Warranty & Returns section to start the process.
Q4: How long is the product warranty?
All products come with a 1-Year or 2-Years Limited Warranty. Extended coverage may be available on select bundles or promotions.
Q5: Where can I download manuals or setup guides?
Visit our Manuals & Downloads section to find PDFs organized by product series.
Q6: How do I contact technical support?
You can reach us by phone at (833)20724-4688 via live chat during business hours, or by submitting a support ticket online.
- Your gear is protected.
Warranty & Returns
- All SANYI products come with a 1-Year Limited
Warranty from the date of purchase.
- All SANYI products come with a 1-Year Limited
- Covers manufacturing defects, performance issues
and non user-caused faults.
- Covers manufacturing defects, performance issues
- Return requests must be made within 30 days of
delivery.
- Return requests must be made within 30 days of
- Returned items must be in original condition with
packaging and accessories.
- Returned items must be in original condition with
- To initiate a return, please contact our support team or
submit a ticket with your order number.
📦 Know what to expect when you order.
- Domestic shipping timeframes
- International order availability
- Carrier info and handling policy
-
Find documentation by product
or series.
Manuals & Downloads
📦Access all essential product documents:
-
Product Manuals
-
Specification Sheets
-
Fixture Profiles
-
DMX Charts
- JUBARIS Series – Beam/Spot fixture manuals, DMX
address maps International order availability - VIVID Series – RGBW PAR lights, battery powered
guide sheets - Polaris Series – Advanced moving heads, programming guides
- STUDIO LED – Video lights, calibration charts
- Option to search by model name or filter by category
- All files available as downloadable PDFs
- 🤝 Earn with SANYI.
- Join our official affiliate program
- Track referrals and view commissions
- Real support from real people.
Contact Support
- Fill out our simple support form with your
name, email, product code and issue
description
- Call us directly at (833)20724-4688 during
business hours (Mon–Fri, 9 AM–6 PM PST)
- Use live chat for instant help (bottom-right
icon during business hours)
- Expect a response to email/tickets within 1
business day
- For urgent technical questions, phone
support is fastest
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