Frequently Asked Questions
Stay current with product launches, lighting tips, and
behind the scenes insights from the SANYI light team.
behind the scenes insights from the SANYI light team.
Q1: How long does shipping take?
Orders are processed within 1–2 business days. Standard delivery within the U.S. takes 3–10 business days depends on the logistic company.
Q2: Do you ship internationally?
Yes! As Sanyi Lights has 10+branches over the world, please check with the nearest Sanyi Lights Branch.
Q3: What’s your return policy?
We offer a 30-day return window for unused products in their original packaging. Visit our Warranty & Returns section to start the process.
Q4: How long is the product warranty?
All products come with a 1-Year or 2-Year Limited Warranty. Extended coverage may be available on select bundles or promotions.
Q5: Where can I download manuals or setup guides?
Visit our Downloads Center for user manual, profiles, technical specification sheet and others.
Q6: How do I contact technical support?
You can reach us by phone at top of this page, via live chat during business hours, or by submitting a support ticket by email.
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