RETURN AND EXCHANGE POLICY
FOR UNITED STATES

Standard Return Window

Items shipped from Sanyi Lights Inc can generally be returned within 30 days of receipt. Some products may have different return requirements, so please refer to specific product details when applicable.

To qualify for a refund or exchange, all items must:

• Be returned within the return policy period
• Be in brand new, never used condition
• Include all original packaging and contents intact

All eligible returns and exchanges are subject to a 15% restocking fee.

Non-Returnable Items

The following items cannot be returned, exchanged, or refunded:

• Package deals
• Sale or clearance items
• Special orders
• Non-defective open box products

Return Authorization (RMA)

An RMA (Return Merchandise Authorization) is required for all returns.
Please contact Sanyi Lights Inc before sending back any item to obtain an RMA case number.
Returns made without an RMA will not be accepted.

Customers are responsible for:

• All return shipping costs
• Shipping insurance, especially for high-value items

Damages & Exchanges

Sanyi Lights Inc is not responsible for damages that occur during either the original shipment or return shipping process.

Exchanges must follow the same 30-day window as returns. As with returns, customers must contact us before sending back any item for exchange.

Condition & Packaging Requirements

Returned items must be in resellable condition. If an item is:

• Damaged through misuse
• Missing parts
• Altered or tampered with

…the customer may be charged a higher restocking fee, or the return may be rejected.

For items valued at $100 or more:

• Use a trackable shipping method
• Ensure the package is properly insured

All original documentation must be included:

• Product box, manuals, warranty cards, etc.
  Returns without this documentation will be rejected.

Before You Ship

We strongly recommend that you photograph your item and packaging before sending it back. This provides a record in case of damage during transit.

Questions?

If you have any questions about our return policy or need help using our site, please contact Sanyi Lights Inc.