SHIPPING POLICY

General Shipping Information

At Sanyi Lights, we aim to provide a seamless and efficient shipping process for all orders. We offer both domestic and international shipping options, ensuring that our products reach you safely and on time. Please read the following guidelines carefully to understand our shipping process.

Shipping Rates and Delivery Times

Shipping rates vary depending on your location, the size and weight of your order, and the shipping method selected at checkout.
Estimated delivery times are provided during the checkout process, but please note that delivery times are not guaranteed and may vary due to external factors such as customs delays or carrier issues.

Before You Order Products with Road Cases

If you are ordering products that come with road cases, please note that due to their oversized nature, we calculate shipping costs as the price for one pallet. However, the actual freight cost may be lower, especially if you order multiple cases.

Important: Do NOT order road case products directly through the website. Please contact us before placing your order so that we can adjust the shipping cost for you.
Information Required: To calculate an accurate shipping quote, please provide the following:
1. Your postal code.
2. Indicate whether the delivery address is a business, home business, or residential location.
3. Let us know if you need a lift gate for delivery.

Shipping for Products in a Carton

For products that are shipped in a standard carton, we offer the flexibility to purchase items individually. If you wish to buy a single unit of any product, please contact us directly for assistance. We can provide customized shipping quotes to ensure you receive the best possible rate for your order.

Tracking Your Order

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. This will allow you to monitor your shipment's progress until it reaches your delivery address.

Delivery Issues and Lost Packages

If you encounter any issues with the delivery of your order or believe your package may be lost, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.

For any questions or concerns regarding shipping, please reach out to our customer service team at:

Email: sanyilightsusa@gmail.com
Phone: +1(626) 601-1887

We are here to help you with any inquiries and ensure a smooth shipping experience for your Sanyi Lights order. Thank you for choosing Sanyi Lights for your lighting needs!