FAQ

At Sanyi Lights, we believe that exceptional lighting can transform any space or event. Here’s why our customers choose us for their professional lighting needs: High-Quality Products, Expert Support, Competitive Pricing, Fast and Reliable Shipping and Satisfaction Guaranteed.

We offer a wide range of professional lighting solutions, including LED par lights, moving head lights, COB lights, wash lights, and more. Our products are designed for various applications like stage lighting, theater productions, concerts, and architectural lighting. If there is a specific product you are looking for that is not listed, please feel free to contact us.

Placing an order is simple! Browse our product categories, select the items you wish to purchase, and add them to your cart. Before you order products with road cases, you should know that since road cases are oversized, we initially calculate shipping as the cost for one pallet. However, actual freight may be lower, especially if you purchase multiple cases. Please do NOT order road case products directly. Contact us first to adjust the shipping cost. We’ll need the following information: 1. Your postal code 2. Is the delivery address a business, home business, or residential location? 3, Do you need a lift gate for delivery? Thank you!

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All payments are processed securely.

Shipping times vary based on your location and the shipping method selected at checkout. Generally, our order process includes three steps: Order Processing: 1-2 business days to confirm and prepare your order. Agent Collection: 1-2 business days for our logistics partner to collect your package. Shipping: 6-7 business days for delivery, depending on your location. We will provide you with a tracking number as soon as your order is shipped so you can monitor its progress.

Each product on our website includes detailed specifications and descriptions to help you make an informed decision. If you need further assistance, our customer support team is happy to help you select the right lighting solution for your needs.

Yes, all Sanyi Lights products come with a standard manufacturer’s warranty. The warranty period varies by product, typically ranging from 1 to 2 years. Please refer to the product page for detailed warranty information.

All user manuals, technical specifications, and detailed product profiles for our lighting products are available in our Download Center. This section of our website provides easy access to all the documents you may need to get the most out of your Sanyi Lights products. Whether you need installation guides, DMX profiles, or product specifications, you can find everything you need for setup and operation.

If you are not satisfied with your purchase for any reason, please refer to our Return Policy page for detailed information on how to initiate a return. We want you to be happy with your order and are here to assist you through the return process.

If any parts are damaged during shipping, please take photos and keep all evidence of the damage. Contact us as soon as possible so we can assist you with resolving the issue. We are here to help ensure that your order is complete and in good condition.